Questions? Email:info@valuetread.com

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FAQ's

How long will it take to receive my order? 
All orders ship same day if placed on a business day before 12PM EST. However the exact delivery time will vary based on which warehouse your tires ship from and where they are being shipped. Most orders arrive within 3-4 days.

Only Received One (1) Of My Packages, When Can I Expect the Others?
Normally, you can expect them to arrive the next day. At times, shipping companies run out of room on a delivery truck, forcing part of an order to go on the next day's truck. This is fairly common and nothing to worry about. However, if your package is not delivered within two days after the first delivery, please contact us. We will have our customer service department contact the freight company to inquire about the delay and we will contact you with all the information we receive.

I Placed An Order, But I Didn't Receive It. What Do I Do Now?
Please contact us and we will be happy to track it for you.

What Happens If My Order Arrives Damaged?
You must contact us immediately and explain the problem to one of our customer service specialists. They will make every effort to resolve any trouble you may have. Do not put any damaged product on your vehicle for any reason. Putting damaged product on your vehicle is not only unsafe, it also voids any responsibility the freight company may have for the damage. A freight company can easily say the damage happened while the product was on the vehicle; disproving that claim is nearly impossible.

What If I Received The Wrong Product In My Shipment?
You must contact us immediately. This seldom happens, but due to the nature of this problem, it is necessary to contact us and explain the situation to one of our customer service specialists. They will make every effort to resolve any trouble you may have. They will send the freight company back to pick up the merchandise (this is not same-day). You must package the product properly to avoid damage during return shipment to us. If you cannot utilize the packing material used during the original shipment, call us. Any and all product must be returned to us undamaged. We cannot give credit on product damaged due to negligence in packaging.

I Didn't Receive an Order Confirmation. What should I do?
Please be sure to check your spam folder as sometimes our confirmation emails end up there. If you have not received your order confirmation within three days of your order, please contact us. We will make every effort to respond within one business day regarding the status of your order.